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About the IOM Emergency Manual

As the global numbers of forced displacement proceed to rise to unprecedented levels, IOM continues to carry out humanitarian operations to address the most urgent needs of affected populations. To further support IOM's crises response operations, the Organization has updated its Emergency Manual (formerly referred to as the Emergency Operations Manual) which was last published in 2002.

To ensure that the information provided in the Emergency Manual can be regularly updated and effectively shared with field staff, IOM has created this electronic platform that enables IOM to update content and share updated guidance with all stakeholders in real time.

It is important to note that the IOM Emergency Manual is designed primarily to provide guidance to IOM staff operating in humanitarian contexts. Some entries, describing internal management and administrative processes are available only to IOM staff. To access this content, IOM staff will have to sign in using their IOM email address. However, most of the Emergency Manual's content is publicly available, making the manual accessible as a tool for humanitarian partners and other interested parties.

In addition to IOM processes and procedures, the Emergency Manual also provides guidance on Inter Agency Standing Committee (IASC) frameworks and processes, including, but not limited to, the IASC Cluster System and the Humanitarian Programme Cycle. Note that guidance on inter-agency frameworks and procedures are taken from existing IASC tools and references with additional guidance included by IOM, when relevant, on how the Organization can better contribute to inter-agency frameworks.

The Emergency Manual consists of entries that provide guidance on specific topics which are grouped together under six main categories:

Deployment and System Support

This category provides IOM Country Offices and staff with the basic guidance and tools to facilitate immediate and efficient deployment and system support to scale up humanitarian operations as needed.


This category is divided by eight out of fifteen sectors of IOM's Migration Crises Framework (MCOF). Guidance on cross-cutting topics such as inter-agency assessments, protection mainstreaming and gender mainstreaming are also provided in this section.

Programme Support

This category guidance on procedures that support humanitarian operations, including project development, reporting, monitoring and evaluation, and public information.

Resource management

This category provides information on management procedures for administration, finance, human resources, procurement and logistics, and information communication and technology (ICT).

Staff Safety and Security

This category provides security and risk management guidance, in view of emergency responders and persons of concern.

Methodologies and Toolkits

This is a database of existing methodologies, toolkits, and other resources relevant to IOM's work. This includes a repository of terms of references.

Emergency Manual

Quick Guide on How to Use the Emergency Manual

The development of the Emergency Manual is generously supported by the U.S. Department of State Bureau of Population, Refugees, and Migration.

IOM would like to thank the Government of the Grand Duchy of Luxembourg, for its generous financial support in the establishment of this platform in its first iteration. Through its emergency Standby Agreement with IOM and its emergency.lu initiative, the development and roll out of this platform was made possible.

IOM would also like to thank the contributors to the multi-donor project, "Fulfilling IOM's Global Humanitarian Role through Capacity Building and Institutional Strengthening", as the project also contributed to the finalization of this platform. These donors include: the United States Government and the Swedish Development Cooperation (Sida).